Service Adjustments Policy
Every stylist here at Salon Pure is dedicated to giving everyone the ultimate hair experience. Your satisfaction is our highest priority, and we are committed to ensuring you love your hair. If for any reason you are not completely satisfied with your cut or color, please let us know immediately. There are no refunds once a service has been performed. Our policy for re-dos is as follows.
Eligibility for an adjustment:
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Time Frame: Adjustment requests must be made within 7 days of the original service date.
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Original Service: The adjustment service is only applicable for the same cut or color service that was initially performed.
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Consultation: An adjustment service will be provided following a consultation with the stylist who initially performed the service or another designated stylist if the original stylist is unavailable.
How to Request an Adjustment:
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Contact Us: Please call us at 609-683-8384 or email us at guestservices@salonpureprinceton.com within 7 days of your original appointment date to explain your concerns.
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Appointment Scheduling: Our front desk staff will schedule an adjustment appointment at your earliest convenience. We always do our best to satisfy our customers by addressing their concerns as soon as possible.
